1. Introduction

Welcome to Cold Plunge Coffee, LLC ("CPC," "we," "our," or "us"). By using our website (www.coldplungecoffee.com), purchasing from us, or using our services, you agree to these Terms of Service ("Terms"). If you do not agree, please do not use our website or services.

2. Who We Are

Cold Plunge Coffee, LLC is a business based in Salt Lake City, Utah with roots in Seattle, Washington, where we started roasting coffee. Our flagship location in Salt Lake City brings together premium coffee and cold plunge therapy to provide an invigorating and restorative experience.

Our services include:

• In-store purchases of coffee and cold plunges
• Online sales of coffee and merchandise via Square
• Cold plunge appointments booked through Square
• Customer accounts for streamlined purchases and memberships, managed via Square
• Card-on-file payments for appointments and memberships
• Integration with Zapier for Square and Squarespace automation

If you have any questions, please contact us at buzz@coldplungecoffee.com.

3. Who Can Use Our Services

By using our website or services, you confirm that:

• You are at least 18 years old (or the legal age in your jurisdiction).
• You will not use our services for unlawful purposes.
• You will provide accurate information when creating an account.

If we suspect any violation of these terms, we may suspend or terminate your access to our services.

4. Creating an Account

You may create an account through Square to manage purchases, book appointments, and track memberships. You are responsible for keeping your login credentials secure. If you suspect unauthorized access, notify us immediately.

5. Membership Terms, Conditions, and Refund Policy

5.1 Payments

• All membership fees, class fees, and retail transactions must be paid via debit or credit card. Monthly memberships are billed on a recurring basis to the payment method provided at the time of purchase. By enrolling in a membership, you authorize Cold Plunge Coffee to process recurring payments until the membership is canceled in accordance with these terms.
• All fees are non-refundable. No refunds of any kind will be issued for any reason, including but not limited to non-usage of services.

5.2 Membership Upgrades, Pauses, and Cancellations

• Members may upgrade, pause, or cancel their own membership at any time before the next scheduled payment date via the onboarding email provided upon sign-up.
• If you would like Cold Plunge Coffee to process a cancellation on your behalf, a minimum of ten (10) days' advance written notice prior to your next billing date is required. Written notice must be sent to: memberships@coldplungecoffee.com
• Failure to provide proper notice will result in the next scheduled payment being processed, and no refunds will be issued.
• Life happens. You can pause your membership for up to two months per year, free.
• Couples memberships are billed to one card. You can swap out partners monthly by letting us know via email or at the shop.

5.2 Refund Policy

• All sales are final. Cold Plunge Coffee does not offer refunds, credits, or exchanges for memberships, classes, retail purchases, or any other transactions, regardless of usage.
• By enrolling in a membership or making a purchase, you acknowledge and agree to these Terms, Conditions, and Refund Policy.

6. Cancellations and No-Show Policy

• Cold plunge appointments must be canceled at least 12 hours in advance to avoid being charged.
• No-shows will be charged the full appointment fee.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is owned by CPC or its licensors. You may not use, reproduce, or distribute our content without permission.

8. Privacy and Data Use

We collect and process customer information to provide and improve our services. See our Privacy Policy for details on how we handle your data.

9. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages resulting from your use of our services. Our total liability is limited to the amount you paid for our services in the last 12 months.

10. Changes to These Terms

We may update these Terms from time to time. If we make significant changes, we will notify you by email or through our website.

11. Governing Law

These Terms are governed by the laws of the State of Utah. Any disputes shall be resolved in courts located in Salt Lake City, Utah.

12. Contact Us

For questions about these Terms, contact us at buzz@coldplungecoffee.com.

1. Introduction

Cold Plunge Coffee, LLC ("CPC," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

2. Information We Collect

We collect the following types of information:

• Personal Information You Provide: Name, email, phone number, billing address, and payment information (processed securely through Square).
• Automatically Collected Data: IP address, browser type, device type, and interactions with our website.
• Appointment and Membership Data: Bookings, saved payment methods (via Square), and customer history.

3. How We Use Your Information

We use your data to:

• Process purchases and appointments.
• Manage memberships and subscriptions.
• Provide customer support.
• Send marketing emails (if you opt in).
• Improve our website and services.

4. Sharing Your Information

We do not sell your data. We may share your information with:

• Service providers (Square, Zapier, and email marketing tools) to process payments and manage bookings.
• Legal authorities if required by law.

5. Data Security

We use Secure Socket Layer (SSL) encryption and store personal data only as long as necessary. Payment information is securely processed by Square; we do not store your full credit card details.

6. Cookies and Tracking

We use cookies and similar technologies to analyze website traffic and enhance your experience. You can manage cookie settings in your browser.

7. Your Rights

You can:

• Request access to your personal data.
• Correct or update your information.
• Request deletion of your data.
• Opt out of marketing emails by clicking "Unsubscribe" in any email.

To make a request, email buzz@coldplungecoffee.com.

8. Retention of Data

We keep your data for as long as necessary to fulfill our services. If you close your account, we delete your personal information unless retention is required by law.

9. Children's Privacy

Our website and services are not intended for children under 13. We do not knowingly collect data from minors.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices; please review their policies separately.

11. International Data Transfers

If you are located outside the U.S., your data may be transferred to and processed in the United States.

12. Updates to This Policy

We may update this Privacy Policy from time to time. If changes are significant, we will notify you via email or on our website.

13. Contact Us

For privacy-related questions, contact us at:

buzz@coldplungecoffee.com Cold Plunge Coffee, LLC 457 E 300 S, Suite D Salt Lake City, UT 84111